Full-time Job

Razorpay - GM and Head of Products

• Conceptualized, Launched, Scaled complete product and business side of a B2B2C & SaaS offering - Magic suite; from 0 to $300 Mn+ in AGMV; with depth in the D2C Ecommerce Business across Traffic, Consideration, Evaluation, Conversion, Trust, RTO Reduction, etc.
• Redefined Online Payments experience for 300 Mn+ Indian consumers and 1M+ merchants over 4 years; doubling conversion rate, creating experience-based moat and driving incremental revenue; while navigating a complex regulatory and build environment
• Conceptualized, Launched & Scaled conversational commerce business for Razorpay
• Owned the Developer Experience for all of Razorpay’s products with innovative AI solutions to reduce contacts, improve experience and build a well-rounded
• Conceptualized and contributed to building Razorpay’s Customer Data Platform
• Conceptualized and helped launch the Rize D2C community

Flipkart - Senior PM (acting PM Lead)

• Led the end to end Payments (Payins, Payouts / Refunds, Routing, etc.) infra and experience for Flipkart’s core ecommerce marketplace business as well as all subsidiaries across Ads, Travel, B2B, Grocery, etc.; while navigating the shift from Cards dominated online payments to UPI dominated online payments world; partnering with banks, PG /PAs, TSPs, etc.
• Increased share of digital payments by 150%, reducing RTO rates and COD share
• Led Big Billion Days scale preparation and execution from payments pov
• Reduced Refund-related contacts by about 90% by fundamental architectural changes as well as building new workflows and customer experiences
• Conceptualized and executed a growth hacking unit to increase conversion rates by 30% through rapid experimentation

Amazon (IC PM)

• India & Global Shopping Experience:

  Conceptualized, executed and scaled the verticalized shopping experiences for:

  • Improving Consideration building:
    • Amazon’s Choice program for India
    • Integrated Buying Guides with search and shopping experiences
  • Improving Product Evaluation:
    • Product Comparison (on Product page)
    • Upsell / Downsell Widget (on Product page)
    • Integrated Buying / Shopping Guides (from search to product pages)

• Global Retail Revenue Streamlining:

  Built a big-data + on-demand cloud product for the Account Receivables BU to build a new system that reconciles shipment <> invoice <> warehouse data (inbound) for retail business, crunching 10s of billion data-points each day; helping recover $100 Mn in missed-revenue, first year onwards.

Being Doc - CoFounder: Build & GTM